Help centerAccount and preferences
FIELD GUIDE 15 / 15
Get help, export data and request account changes
Try safe checks, submit a useful non-sensitive request and distinguish pending review from completed changes.
Product guide 3 sections
Check the basics first
- 01Check your signed-in account, selected organization and active team membership. Clear filters before assuming tasks were deleted.
- 02For Slack, check the exact workspace, personal identity link and app channel membership. For email or desktop alerts, check the matching Settings preference and browser/OS permission.
- 03For payments, check the authenticated Billing operation and invoice status before retrying. A missing email or interrupted redirect does not prove a payment failed.
- 04Read the relevant Help Center guide and note the exact visible error. If a settings panel fails, retry it without deleting the saved connection.
Submit a safe support request
- 01Open /support and provide your contact email, a short subject and what you expected versus what happened.
- 02Include minimal reproduction steps, approximate time and timezone, browser/OS, the affected company/team name if safe, and a redacted request or operation reference.
- 03Example: 'Calendar task not visible. Expected Draft launch checklist on October 14; actual calendar is empty after clearing filters. Steps: selected Cedar Studio, opened Calendar, selected October. October 14, 09:30 America/Chicago, Firefox on Windows. Reference: …7B2.' Use fictional or redacted work when possible.
- 04Submit once and save the received reference. A failed submission can be retried; a received request remains pending review.
Keep in mind
Do not include passwords, verification codes, reset/invitation links, API keys, cookies, payment card details, private files or unredacted screenshots. No response or response time is guaranteed. A received request is not proof of investigation, deletion, owner recovery or a completed billing action.
Do not include passwords, verification codes, reset/invitation links, API keys, cookies, payment card details, private files or unredacted screenshots. No response or response time is guaranteed. A received request is not proof of investigation, deletion, owner recovery or a completed billing action.
Export, deletion and cancellation are different
Company owners and delegated admins can download the company JSON export from Company. An owner can request company deletion; owners, admins and billing admins can request billing cancellation for review. To schedule an actual supported subscription cancellation, an owner or billing admin uses Billing → Cancel at period end and checks the confirmation and paid-through date. Support, disconnecting Slack and deleting a team do not cancel billing. For personal-account access or deletion questions, use Support; do not assume a self-service account deletion control exists.
More in Account and preferences
Manage company ownership and requestsUse the company console for roles, exports, installation administration, and requests that need review.Manage notificationsChoose in-app alerts, Slack DMs, optional activity email and per-browser desktop notifications separately.Review your profile and change appearanceCheck your account identity and choose a light, dark, or system-matched appearance.